FAQ

TeleNP Health services are available to individuals, families, and caregivers seeking professional family medicine and mental healthcare services. Our services are available for all age groups, from children to seniors. Whether you are experiencing a mental health issue or seeking a consultation for a family member, our team of licensed and experienced mental health professionals are here to help. Our services are accessible to anyone with an internet connection, a computer or smartphone, and a desire to improve their mental and/or physical health. We offer a range of online mental health services, including wellness coaching, disease management, psychiatric evaluations, medication management, and more. At TeleNP Health, we believe that everyone deserves access to quality healthcare, regardless of their location or circumstances. We are committed to making our services affordable and accessible to all so that everyone can live their best life. If you have any questions or concerns about our services, please don't hesitate to contact us. We are always here to help.

Telehealth and telemedicine are the use of digital communication technologies, such as video conferencing and messaging, to provide healthcare services remotely. It allows patients to connect with healthcare providers and receive medical advice, diagnosis, treatment, and monitoring from the comfort of their own homes. Telehealth is particularly useful in situations where in-person visits are not possible or practical, such as during a pandemic, for rural or remote patients, or for those with mobility issues. TeleNP Health, we offer telehealth services to help our patients access quality healthcare conveniently and safely. TeleNP Health allows you to receive treatment from a healthcare provider without having to travel to another location or schedule a separate appointment. Here at TeleNP Health visits are conducted on a private platform through audio-video communication.

New Jersey, Texas, Washington & Massachusetts. When we expand to your area, you’ll be the first to know. Be sure to sign up for our email list "Stay tuned".

At this time TeleNP Health accepts major credit, HSA, and FSA cards. Your visit will be inclusive of the total service and completion of applicable documents. During your visit, there may be additional treatment recommendations. All recommendations and corresponding costs will be discussed upfront during your visit. Payment for scheduled services will be collected prior to services being rendered.

Yes, TeleNP Health is HIPAA compliant. We understand the importance of keeping your health information private and secure, which is why we have implemented strict measures to meet HIPAA regulations. Our platform uses end-to-end encryption to protect all data transmitted between patients and healthcare providers. Additionally, our team undergoes regular training to ensure that they are up-to-date with HIPAA policies and procedures. You can rest assured that your privacy is our top priority at TeleNP Health.

TeleNP Health treats a full spectrum of primary care and mental health conditions and can prescribe a wide range of medications. However, the online nature of our services means that our providers have to be more cautious than if they were seeing you in person. For this reason, our providers follow strict guidelines to make sure we only write you a prescription when it's safe and appropriate to do so. If it’s not in your best interest to use TeleNP Health based on what you tell us about your health history or symptoms, we’ll advise you to see a doctor or nurse practitioner at a traditional health practice. TeleNP Health is not a good fit for individuals who need a higher level of care, e.g. those that are in an acute life threatening crisis, need to be hospitalized, or actively suicidal. If you are experiencing a medical emergency or if you believe that you are a danger to yourself or to others: Call 911 or go to your nearest emergency room. TeleNP Health does not prescribe any controlled medications. Please ask our team if you have questions about what we prescribe in your location. Urgent Mental Health Resources Call the National Suicide Prevention Hotline at 988 to speak with a live counselor 24 hours a day. Text the Crisis Text Line by sending ‘HOME’ to 741-741 to connect to a counselor immediately. Massachusetts Mental Health Resources Texas Mental Health Resources Local Mental Health Resources Search for Resources near you (Texas)

TeleNP Health does accept a limited number of health insurance providers at this time. Please book a free consultation to confirm your eligibility. If inelibilge, patients will be marked self-pay. Payment can be made via all major credit cards, debit cards, or HSA/FSA funds. If you have “out of network” benefits, you may opt to receive a superbill that you can submit to your insurance for possible reimbursement, simply email us at contactus@telenphealth.com . A valid credit card is required to book services. You are responsible for full payment of services. The credit card on file will be charged in full for all services rendered at the end of your appointment.

No, TeleNP Health does not charge any additional fees besides the appointment fee. The cost of your appointment includes the consultation with the healthcare provider and any necessary follow-up messages or calls. However, please note that any additional services or treatments recommended by the healthcare provider may have separate fees and will be discussed with you during your appointment.

If you need an itemized receipt for your visit to submit for HSA/FSA or insurance reimbursement, simply email us at contactus@telenphealth.com

TeleNP Health does bill for in between visit phone consultations. They require the same time and expertise as office visits. Billing for phone consultations is, however, at the provider’s discretion. The provider may choose not to bill you if the nature of the phone consultation is uncomplicated, such as taking a minute to answer a question about your treatment protocol or reviewing a diagnostic test that the provider has ordered. If any type of change in treatment plan is required, extended discussion ensues or if a number of questions need to be addressed, it is likely your provider will bill for the phone consultation and will inform you of this on your call.

We understand that plans can change unexpectedly. To ensure that we can offer appointments to those in need, we have a cancellation policy in place. When scheduling an appointment, all patients are required to acknowledge a $50 late cancellation or no-show fee, which is charged to the card on file if an appointment is cancelled with insufficient notice or missed entirely. Once your appointment is marked as cancelled or no-show, the system is set-up to automatically collect/charge $50 to the card on file. If you have concerns about your ability to attend a scheduled appointment, please contact us as early as possible. Our providers can request fee considerations on your behalf, though final decisions are determined by our billing department in accordance with policy. We appreciate your understanding and cooperation as we work to make timely care available for everyone.

Appointment Cancellation Patients can cancel their appointment at no cost up to 24 hours or more before the appointment is set to begin. Patients who need to cancel their appointment within 24 hours of the appointment start time will be charged a $50 late cancellation fee Appointment Rescheduling Patients can reschedule their appointment for free 24 or more hours before the appointment is set to begin. Patients who need to reschedule their appointment within 24 hours of the appointment start time will be charged a $50 late rescheduling fee. No-Shows Patients who will not be able to attend their appointment must cancel or reschedule the appointment via the patient portal or appointment reminder call or text message up to 24 hours before their scheduled appointment. If the patient does not show up for their appointment, it is considered a no-show and the patient will be charged a $50 no-show fee. TeleNP Cancellation or Rescheduling In some cases, TeleNP Health may need to cancel or reschedule an appointment to ensure patients get the appropriate care they need. When TeleNP Health cancels or reschedules the appointment, the patient will not be charged a change fee.

Please allow 24- 48 hours for us to confirm your appointment.

Once your intake is confirmed, you were sent additional forms that were required prior to your appointment date (consent for treatment, privacy policy, etc.). Your initial visit is subject to cancellation if these are not completed 24 hours before your scheduled appointment. Please reach out to our customer care team at contactus@telenphealth.com to discuss pre-intake forms, rescheduling your appointment or any other concerns regarding your first appointment with TeleNP Health. ​

Our providers design a treatment plan unique to you that may involve medication tailored to your symptoms and needs. We do not prescribe controlled medications, including: Opioid Pain Medications, including Oxycodone® Stimulants, including Adderall® and Ritalin® Benzodiazepines, including Xanax®, Klonopin® and Ativan® Sleep medications, including Ambien® See our controlled substance policy for more information.

The fastest way to transfer your prescription(s) to a different pharmacy is by reaching out directly to the pharmacy where you would like to have your prescription filled and requesting a transfer. Have your insurance info (if applicable), the name of the current pharmacy that has your prescription, address, & phone number on hand, and they’ll handle the rest. Many major pharmacy chains have online support for transferring across their locations. If you’re still having trouble making the transfer, reach out to us contactus@telenphealth.com

If you have a supply remaining, typically your pharmacy can inform you when a new stock is expected. If it is a new prescription or you require a refill immediately we recommend calling other local pharmacies (supermarkets, mom-and-pop pharmacies, warehouse stores) in your area to see if they have the medication. If you are successful in finding a pharmacy with the medication in stock, you can have it transferred to the new pharmacy. To initiate a pharmacy transfer, you will need the initial pharmacy’s address, phone number, and name of the medication. Ask the new pharmacy to transfer the prescription(s), and they will process the transfer on your behalf.

Our providers will always work with you to identify medications that are cost effective. However, if the pharmacist has informed you that your copay is higher than anticipated. Here are a few resources: Goodrx.com or Wellrx.com is a good place to start. It is free to use and works whether you have insurance or not. Enter the name of the medication you were prescribed. Specify your location by changing the location to a town/city near you. The website will generate a list of participating pharmacies in your area. If you find a cost that suits your needs, click "get free savings" and text/email offer to yourself. Present coupon to pharmacist while picking up your medication. Manufacturer copay cards can offset the price of medications to help you save on out-of-pocket costs. Copay savings programs and cards, also known as manufacturer coupons, are issued directly by drug manufacturers Copay cards typically cover medications that do not have a generic version. Typically available only to insured individuals, There are usually requirements for who can get a copay card, and there may be limits on how much you can save in a month or year. Copay cards are usually accessed through the medication or manufacturer websites. You can also ask your healthcare provider or pharmacist about copay cards for your medications. Needymeds.org is a resource that provides a variety of cost saving options. Including, but not limited to discount cards, manufacture copay cards, and assistant programs. If your prescription was not sent to the participating pharmacy. You can initiate a transfer. See how here. If you were unable to find a cost savings program that suits your needs. Reach out to your provider to discuss cost effective alternatives.

Your prescriptions are sent to your pharmacy on file electronically once your appointment has been completed. Please note that it can take up to 2 hours for your prescription to be ready. Time frames for receiving the prescription and having it ready for pick up vary depending on your pharmacy. If you do not see the prescription card tile or the pharmacist still has additional questions - send an email to info@telenphealth.com or give us a call and we can call the prescription to the pharmacy again.

This Collaborative Treatment Planning includes: Comprehensive medical history assessment: Gather information about the patient's past and current health conditions, family medical history, and any relevant lifestyle factors. Physical examination: Perform a thorough virtual physical examination to assess the patient's overall health. Review of current medications Laboratory tests: Order appropriate diagnostic tests, such as blood work or urine analysis, to gather baseline data and identify any underlying health issues. Medical imaging: If necessary, request imaging studies like X-rays, CT scans, or MRIs to visualize internal structures and aid in diagnosis. Medication evaluation and prescription: Assess the need for new medications, adjustments to existing ones, or refills, based on the patient's condition and treatment plan. Health education: Provide guidance on maintaining a healthy lifestyle, including advice on diet, exercise, and any necessary preventive measures. Referrals and specialist consultations: If required, refer the patient to specialists or other healthcare professionals for further evaluation and treatment. Discussion of symptoms and concerns: Encourage the patient to express any current symptoms, health concerns, or questions, ensuring they receive appropriate medical attention and support. Development of a collaborative, personalized treatment plan: Collaboratively create a treatment plan tailored to the patient's unique healthcare needs, including follow-up appointments and monitoring.